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Gertens Return Policy and Plant Warranty

Thank you for shopping at Gertens. Please retain your receipt and your actual product to ensure a speedy return.

All clearance sales are final. Sorry, no adjustments.

Gertens allows a 30 day return or exchange with receipt on regularly priced hard good items.

There are no adjustments on sale prices.

For items returned that were paid for by check, there is a ten day waiting period, however an "in-store credit" or a "check sent in the mail" for the amount of the refund is available.

For some returns, Gertens reserves the right to issue a check for returned merchandise.

We hope you find your shopping experience at Gertens enjoyable!
If you have any questions please see Customer Service Staff for assistance.

 Gertens Plant Warranty
To honor Gertens Guaranteed To Grow Policy, we require the "proof of purchase"*. Proof of purchase includes a register receipt* and the plant material.

Trees: One year from date of purchase
Shrubs: One year from date of purchase - Remember that some shrubs are slower to break dormancy in the spring.
Vines: Hardy vines located on the nursery lot are warranted for one year from date of purchase.
Roses: Hybrid Tea, Floribunda, Miniature, English, and Romantica are warranted through the first frost of the current growing season when the plant was purchases. Not warranted over winter (noted on receipt).
Shrub roses: One year warranty from date of purchase.
Perennials: One year warranty from date of purchase - Remember that some perennials are slower to break dormancy in the spring.

Annuals: Gertens will warranty all annuals under normal conditions. (Plants damaged from animals, frost, snow, wind or other damaging weather conditions are not covered by the Gerten Return Policy and Plant Warranty.  Remember plants are perishable items, needing watering and care.  Both planted and unplanted plant material that are damaged from lack of proper care may not be covered by Gertens Return Policy and Plant Warranty.)


Unplanted Plant Material Returns: Can be returned or exchanged within one week of purchase. (Plants damaged from animals, frost, snow, wind or other damaging weather conditions are not covered by the Gerten Return Policy and Plant Warranty.  Remember plants are perishable items, needing watering and care.  Both planted and unplanted plant material that are damaged from lack of proper care may not be covered by Gertens Return Policy and Plant Warranty.) A receipt is needed along with the plant in the same condition that it was when purchased.

*If you are signed up for our Preferred Customer Rewards Program you do not need your sales receipt as long as the purchase was made through your Preferred Customer account. We have it on file for you. Click here if you want to sign up.

If you have any questions about your plants please give us a call at 651.450.1501

Gertens Gift Shop Return Policy
No returns or exchanges on Christopher Radko merchandise.

All of the collectible lines must have a receipt for a return or exchange. This includes Department 56 Villages, Snowbabies, Snowbunnies, Byer's Choice, Willow Tree, Thymes, Vera Bradley, Mrs. Myer’s, Caldrea, and all other collectibles available in the Gift Shop.
Please see Gift Shop staff for details.