Shipping & Returns
Artificial Christmas Trees:
- Only unopened Artificial Christmas Tree boxes may be returned within 5
days of receipt.
When you place your order by 3 pm Central Time weekdays, you can expect delivery no later than 7 business days. Orders received over the weekend will be processed on Monday morning. Some services are not available to Alaska and Hawaii and will require additional time in transit. International shipping (including Canada) is not available except by special arrangement.
Prices and availability of the products and services listed on the site are subject to change without notice. The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available. In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Shipping Rules and Restrictions
We ship to street addresses in all 50 states: the continental US, Alaska, and Hawaii. We're sorry, but we do not ship to PO Boxes, or international addresses, including Canada, APO/FPO addresses, US Protectorates (Guam, Puerto Rico, and US Virgin Islands).
We will process orders to ship Monday - Friday, excluding United States federal holidays.
Gertens.com is able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
Order and Shipping Confirmation E-mails
When your order is received, we'll send you an e-mail confirming your order. Then, when your order is shipped, we'll send you a shipment confirmation.
You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.
We are required by law to charge applicable sales tax on products shipped within the State of Minnesota.
Backorders (out of stock)
Backordered merchandise includes items that are not currently in stock. In most cases, these items are on order from our manufacturing facilities or suppliers. In some cases, we are researching or waiting for stock information from one or more of our suppliers. Gertens will make every effort to get the item(s) back in stock as soon as possible. If we haven't been able to locate and ship the item(s) to you in 7 business days, an order status email will be sent to you. If for any reason we determine that a backordered item is no longer available, we will cancel the item from your order and notify you via email. We will not charge your credit card until the item ships. Therefore, your credit card needs no adjustment upon order cancellation.
We guarantee your satisfaction with all Gertens merchandise. You may return any of our products, with your receipt, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.
At Gertens, we want you to be completely happy with your purchase. We believe strongly in our products and their quality.
We're sorry, but we cannot accept returns on:
- Gift Cards
- Clearance Items
Packaging and Shipping Your Return
Please package your return in the original box, if you have it, and send it to:
5500 Blaine Ave
Inver Grove Heights, MN 55076
Please include the following information with your return: indicate whether you want a return or replacement, the reason for the return, a description of the item you are returning, and its price.
If you're returning the product because we made an error, call us at 1-866-GERTENS (1-866-437-8367) and we'll schedule a delivery pickup and cover the cost of shipping.
You can exchange your returned item for another of equal value at Gertens store or by sending it back in the mail. If you'd like to exchange the item for one that costs more, we'll charge your credit card for the difference.
Checking the Status of a Return or Exchange
Please email us at firstname.lastname@example.org or call 651-239-1360