Gertens Return Policy and Plant Warranty
Thank you for shopping at Gertens. Please retain your receipt and your actual product to ensure a speedy return.
All clearance sales are final. Sorry, no adjustments.
Gertens allows a 30 day return or exchange with receipt on regularly priced hard good items.
There are no adjustments on sale prices.
For items returned that were paid for by check, there is a ten day waiting period, however an "in-store credit" or a "check sent in the mail" for the amount of the refund is available.
For any return over $25.00 that was paid for by check or cash, a check will be mailed out or an "in-store credit" will be given. (There is no change given with an in-store credit).
We hope you find your shopping experience at Gertens enjoyable!
If you have any questions please see Customer Service Staff for assistance.
Gertens Plant Warranty
To honor Gertens Guaranteed To Grow Policy, we require the "proof of purchase". Proof of purchase includes a register receipt and the plant material.
Trees: One year from date of purchase
Shrubs: One year from date of purchase
Vines: Hardy vines located on the nursery lot are warranted for one year from date of purchase.
Roses: Hybrid Tea, Floribunda, Miniature, English, and Romantica are warranted through the first frost of the current growing season when the plant was purchases. Not warranted over winter (noted on receipt).
Shrub roses: one year warranty from date of purchase.
Perennials: Warranty through the first frost of the current growing season when the plant was purchased. Not warranted over winter.
Annuals: Satisfaction is guaranteed under normal conditions.
Unplanted Plant Material Returns
Can be returned or exchanged within one week of purchase. A receipt is needed along with the plant in the same condition that it was when purchases.
Gertens Gift Shop Return Policy
No returns or exchanges on Christopher Radko merchandise.
All of the collectible lines must have a receipt for a return or exchange. This includes Department 56 Villages, Snowbabies, Snowbunnies, and Silhouette Treasures, Walnut Ridge, House of Hatten, Lang & Wise, Boyd's Bear resin, Byer's Choice, Fitz and Floyd, Larry Fraga, Leo Smith, and all other collectibles available in the Gift Shop.
Please see Gift Shop staff for details